Shipping policy

Balm Dot Calm 🌿 Shipping Policy

Processing Time ~ All orders are handmade with care. Please allow 1–3 business days for processing before your order ships. You’ll receive an email confirmation as soon as your package is on its way.

Shipping Rates ~ Shipping is calculated at checkout based on weight, destination, and carrier rates. We currently ship anywhere within the United States.

Delivery Estimates ~ Most orders arrive within 3–7 business days after shipping. Delivery times may vary depending on carrier delays, weather, or holidays.

Local Pickup ~ Local customers may choose free local pickup at checkout. You’ll receive an email when your order is ready.

Order Tracking ~ Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way!

Lost, Delayed, or Damaged Packages ~ If your package is delayed or marked as delivered but not received, please contact the carrier directly. If your order arrives damaged, email us at mybalmdotcalm@gmail.com within 3 days with photos and your order number so we can help make it right.

Incorrect Address ~ Please double‑check your shipping address at checkout. Balm Dot Calm is not responsible for orders shipped to an incorrect address provided by the customer.

Shipping During Extreme Weather ~ We’re based in the Northeast, where Mother Nature likes to keep us humble. Snowstorms, nor’easters, sideways rain — you name it, we’ve seen it. During severe weather, we may need an extra day or two to safely get your package into the mail. Your order will always ship as soon as conditions allow, and we’ll keep you updated if weather causes any delays.

Our balms and salves are made with natural ingredients - During very hot or cold weather, products may soften or firm up slightly. This is normal and does not affect quality. However, it is always best to store your salve at room temperature. 🌿