Privacy policy
Last updated: July 3, 2026
Balm Dot Calm 🌿 Privacy Policy
Balm Dot Calm operates this website and online store to offer you a curated, handmade shopping experience. Our store is powered by Shopify, which helps us provide secure checkout, order processing, and the tools that make your experience smooth. This Privacy Policy explains how we collect, use, and share your personal information when you browse, shop, or communicate with us. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy governs how your personal information is handled.
By using our website or placing an order, you’re acknowledging that you’ve read and understand how your information is collected and used.
Personal Information We Collect
“Personal information” means details that identify you or can reasonably be linked to you. It does not include anonymous or de‑identified data. Depending on how you interact with our store, we may collect:
Contact details (name, billing/shipping address, phone number, email)
Payment information (card details, payment confirmations, transaction info)
Account information (username, password, settings, preferences)
Order + shopping activity (items viewed, cart activity, purchases, returns)
Communications (messages you send us, customer support inquiries)
Device + browser details (IP address, connection info, identifiers)
Usage information (how you navigate and interact with our site)
Where We Get Your Information
We may collect personal information:
Directly from you (creating an account, placing an order, contacting us)
Automatically (cookies, device data, browsing activity)
From service providers (payment processors, shipping partners, analytics tools)
From trusted partners or third parties
How We Use Your Information
We use your personal information to:
Provide & Improve Your Experience
This includes processing payments, fulfilling orders, remembering your preferences, managing your account, arranging shipping, handling returns, and recommending products you may love.
Marketing & Communication
We may send promotional emails or show you relevant ads based on your activity. You can unsubscribe anytime.
Security & Fraud Prevention
We use your information to keep your account secure, detect suspicious activity, and protect our store and customers.
Customer Support
When you reach out, we use your information to respond, troubleshoot, and maintain our relationship with you.
Legal Compliance
We may use or disclose information when required by law or to respond to valid legal requests.
How We Share Your Information
We may share your information with:
Shopify (our ecommerce platform)
Vendors + service providers (shipping carriers, payment processors, cloud storage, analytics)
Marketing partners (for personalized advertising, where legally permitted)
Third parties you authorize (like social media integrations)
Affiliates within our business
Legal or business processes (mergers, compliance, protection of rights)
Our Relationship with Shopify
Shopify hosts our store and processes personal information to help us operate and improve our business. Shopify may use data from your interactions with our store and other merchants to provide enhanced features. Shopify is responsible for processing this information and for responding to certain privacy rights requests.
You can learn more about Shopify’s privacy practices here: https://privacy.shopify.com/en
Third‑Party Links
Our website may link to other sites. Their privacy practices are not controlled by us, so we encourage you to review their policies before sharing information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority.
Security & Retention
We take reasonable steps to protect your information, but no system is perfectly secure. We retain personal information only as long as needed to operate our store, comply with legal obligations, resolve disputes, or enforce policies.
Your Rights & Choices
Depending on where you live, you may have rights such as:
Accessing the personal information we hold
Requesting deletion
Correcting inaccuracies
Receiving a copy (portability)
Opting out of targeted advertising or data sharing
Managing communication preferences
You can exercise these rights by contacting us or using tools provided on our website.
Your Privacy Rights
Privacy laws give you certain rights over your personal information, and we want to make those easy to understand. If you want to see, update, delete, or review the personal information we have about you, email us at mybalmdotcalm@gmail.com.
Shopify provides secure tools that help us honor these requests quickly, and we’re always happy to help. Here’s what those rights mean in everyday language:
Access / Know ~ You can ask what information we have about you.
Delete ~ You can ask us to delete your personal information (Shopify helps us safely do this).
Correct ~ If something is wrong (like your address or email), you can ask us to fix it.
Portability ~ You can request a copy of your information.
Opt Out of Targeted Ads ~ You can ask us not to use your data for personalized advertising.
Communication Preferences ~ You can unsubscribe from marketing emails anytime.
We may need to verify your identity before completing a request, just to keep your information safe. We’ll always respond in a timely manner and never discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your information, please reach out. You may also have the right to contact your local data protection authority.
International Transfers
Your information may be transferred outside your country. When required, we rely on approved legal mechanisms such as Standard Contractual Clauses.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date and follow any legal requirements for notifying you.
Contact Us
If you have any questions about our privacy practices, this Privacy Policy, or want to exercise your privacy rights, you can reach us at:
Balm Dot Calm
126 Western Ave, Ste 2 #657
Augusta, ME 04330 United States
mybalmdotcalm@gmail.com