Contact information
Balm Dot Calm 🌿Contact Information
We’re always here to help. Whether you have a question about an order, need guidance on ingredients, or want to collaborate, you can reach out anytime!
Email: mybalmdotcalm@gmail.com
Service Area: Augusta, Maine
Website: balmdotcalm.com
Response Time
We do our best to respond as quickly as possible. Most messages are answered within 24~48 hours, Monday through Friday.
Safety & Ingredient Questions
If you have questions about ingredients, sensitivities, allergies, or product use, please reach out before purchasing. We’re happy to help you choose the right balm or salve for your needs. Please remember: everyone’s skin is different... review ingredients carefully and discontinue use if irritation occurs.
Press & Collaboration Inquiries
For press features, product reviews, collaborations, or partnership requests, please contact us through email with “Press / Collaboration” in the subject line. We love working with creators and small businesses who share our values.
Returns & Refunds Contact
If your order arrives damaged, incorrect, or defective, please email us within 7 days of delivery with your name, order number, and a photo if applicable. We’ll take care of you with a replacement or store credit according to our Return & Refund Policy.
Additional Notes
Balm Dot Calm is available online and through select local sales within the Mid-Maine area. Local sales are arranged digitally and do not involve in‑person storefront pickup. All communication and coordination are handled through email to ensure privacy and smooth customer support.
We appreciate you being here. 🌿